Welcome to the ENEAGrid ticketing system!
Sign in with your ENEAGRID credentials to ask for support on issues concerning scientific computing on the ENEAGRID/CRESCO infrastructure.
Users who need support on ENEA standard IT services (Mail,E-Learning,Videoconf,..) and Network (WiFi,VPN,..) should instead access ticketing.enea.it
If you decide to submit a ticket, please try to make the ticket subject as informative as you can: this will help us quickly identify your needs and give you a fast reply (e.g. avoid subjects such as "Problem" or "Help")
Bear in mind that several experts may happen to work on your issue. Accordingly, your ticket may change status before you receive our final response. Notice that status changes always require and come with a short explanation.
Be patient... our staff will provide a response as quickly as possible. Anonymous ticket submission is not allowed.
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Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
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We provide archives and history of all your current and past support requests complete with responses.